뱳(ǥ̻ ڸ) ʷ ŷȸ ϴ CCMS(Consumer Complaints Management System, ҺںҸ α) Ҵٰ 23 .
2005 CCMS ҺںҸ ϰ żϰ ذν Һ ذ .
뱳 Һåκ CCMS ް, ҺںҸ شȭ ߴ. CCMS Ⱓ 2010 2011, 2 뱳 Һػ CCMS ũ , ´.
ڸ ǥ̻ "CCMS ҺںҸ ּȭ ֿ ڸű ֵ ϰڴ" " CCMS õ ֵ "̶ .